Refund & Cancellation Policy

Last updated: October 14, 2026

This policy covers fees paid to Shop7 (shop7.in) for shop plans. Orders placed by a shop’s own customers are covered by that shop’s policy (see section 5).

1. What you are buying

A plan is a digital software subscription for a fixed period (for example 30, 90 or 365 days). It is activated after we confirm your payment.

2. Cancellation

You may stop using the service or choose not to renew at any time. A paid plan stays active until its end date. Plans are not renewed automatically unless you pay again. Free trials can be cancelled at any time and cost nothing.

3. When you get a refund

• You paid twice or paid more than the plan price (duplicate or excess payment).
• Your payment was received but the plan could not be activated within 48 hours and we are unable to activate it.
• We are unable to provide the service you paid for.

4. When a refund is not given

• Change of mind after the plan has been activated.
• Unused time left on a plan you stopped using, or a shop suspended for breaking our Terms.
• Problems caused by wrong details you entered, or by third-party services (payment gateways, WhatsApp, banks).

5. Orders placed in a shop

When a customer buys from a shop, the sale is between that customer and the shop owner. Cancellations, returns and refunds for those orders follow the shop’s own return policy, and online payments go directly to the shop’s payment account. Please contact the shop. Shop7 does not hold those funds.

6. How to ask and how long it takes

Write to us with your registered mobile number, the payment date and amount, and the payment reference. After we approve a refund, it is sent to the original payment method within 7 working days; your bank or gateway may need a few more days to show it.

Shop7
WhatsApp: +91 9779164181